A clearer operational picture.
Keep jobs, samples, assignments, due dates and waiting approvals in a focused management workspace.
- info@godirect.co.za
- South Africa
- Working: 8.00am - 5.00pm
A GoDirect developed platform
Labs Management Suite
One connected workflow—from customer quotation and sample registration to procedure tracking, QA review and released laboratory results.
The right task. The right sample.
Work from assigned procedures, record progress and hand over results through defined review steps.
Useful visibility, in one account.
Approve quotes, arrange sample delivery, follow each service and download released reports.
Explore the suite
The details that keep
The details that keep
laboratory work connected.
The Suite brings commercial, operational and customer-facing tasks together. Available modules, labels and access are configured for the agreed laboratory workflow.
Quotes & customer approval
Prepare laboratory proposals and let customers respond through their account.
- Multiple service lines, quantities and quote validity.
- Online approve or decline actions for eligible quotes.
- Accepted items create the associated lab job and procedure records.
Direct job intake
Register laboratory work without asking staff to capture it across several screens.
- Choose an existing or new customer.
- Record services, quantities, sample details and instructions.
- Assign staff and due dates when creating the job.
Per-service procedures
Give each ordered service its own operational workflow.
- Different procedure templates for different products.
- Independent stages, checklist ticks, technician and deadline.
- Saved template snapshots preserve the workflow used for existing work.
Technician daily workspace
Keep assigned work clear for the people performing it.
- My Active Work, Due Today, Overdue and sample activity.
- Task cards identify the order, service, sample and current stage.
- Staff-only checklist actions support controlled stage progression.
Sample tracking & custody
Keep the physical sample connected to its digital record.
- Sample reference, type, quantity, dates and condition.
- Received, In Laboratory, Testing, Retained / Stored and Disposed states.
- Barcode labels, supported scanning and manual reference lookup.
Sample delivery coordination
Give customers a clearer route for arranging sample delivery.
- Eligible orders can request an available date and time slot.
- Destination, availability and scheduling are configured for the laboratory.
- Staff confirm or decline requests and record sample receipt.
Payment review
Support online and offline payment routes as configured for the site.
- WooCommerce checkout and the enabled payment gateway.
- Customer proof-of-payment upload for the EFT review path.
- Authorised staff review, accept or reject submitted evidence.
QA & controlled release
Keep technical completion separate from customer publication.
- Uploaded customer results enter a pending review process.
- Authorised QA approval precedes the release decision.
- Customers can access the file only after Release to Customer.
Documents & certificates
Connect released reports and certificates to the correct customer and work.
- Customer document access through My Documents.
- Order, service and document-version identification.
- Revised files follow the review and release process.
Customer job portal
Give clients useful visibility without exposing internal laboratory tasks.
- My Lab Jobs and customer-facing Procedure Progress.
- Track different services within the same order.
- Find released documents and relevant historical orders.
Roles & accountability
Give different users the tools appropriate to their responsibilities.
- Customer, technician, supervisor / QA and manager experiences.
- Role-based access to assignments, approvals and management areas.
- Checklist and stage-change history supports operational review.
Management visibility
Bring active work, decisions and exceptions into a focused workspace.
- Review active jobs, due dates, overdue work and waiting releases.
- Manage products, templates, staff and archive controls.
- Dashboards and analytics help review workload and turnaround.
One order. Multiple procedures.
Different services.
Different services.
Independent progress.
A combined customer order does not have to force every service through the same stage at the same time. Each applicable product line can follow its own procedure.
Its own workflow.
A product-specific template, assigned technician, due date and checklist.
Its own current stage.
A second service can be at a different stage while the customer follows both under the same order.
A connected customer record.
Keep the related services, samples, progress and released documents associated with the correct job.
Item procedures track individual order lines. An optional project procedure provides an order-wide coordination view. Quantities and physical sample identification follow the laboratory’s configured intake process.
From enquiry to completion
A practical end-to-end process.
Quote, approve & create.
Prepare the quotation or register a staff-created lab job. Confirm the services, customer and required payment route.
Identify, receive & track.
Arrange delivery where needed, match the physical sample to its reference and record custody and condition.
Assign, complete & review.
Follow each service’s stages and internal checklist. Authorised staff review work before advancing it.
Approve, release & close.
Review the correct result, approve QA, release the document to the customer and archive completed work as required.
Controlled customer publication
Uploaded is not
Uploaded is not
the same as released.
The document workflow separates internal result handling from what a customer can download. This gives authorised staff a defined checkpoint before publication.
The lab remains responsible for checking the result, customer, order, sample and document version at each approval and release step.
| Document state | Customer access |
|---|---|
| Uploaded / pending QA | Not available for customer download. |
| QA approved, awaiting release | Remains internal until release. |
| Released to customer | Available through the customer document area. |
Different people. Relevant tools.
Clear responsibilities
Clear responsibilities
across the laboratory.
Customer account
Quotes, orders, eligible payment-proof submissions, sample delivery requests, My Lab Jobs, Procedure Progress and released documents.
Technician workspace
Assigned tasks, due and overdue work, sample references, current-stage checklist actions and permitted sample scans or updates.
Supervisor / QA
Review item procedures, staff ownership and due dates; inspect checklist history; manage authorised QA decisions and result handovers.
Manager / administrator
Oversee service products, templates, job intake, payments, samples, staff access, dashboards, exceptions and operational archives.
Configured for your operation
Build the workflow
Build the workflow
your team needs.
We begin with your service catalogue, sample intake and approval responsibilities. The implementation defines the modules, permissions, customer journey and handover requirements.
- Product-to-procedure mapping and standard workflow settings.
- Staff roles, assignments and customer-facing stage names.
- Sample delivery destination, availability and intake records.
- Payment options and offline review responsibilities.
- Results, QA, customer release and archive processes.
- Branding, onboarding and any additional development agreed in scope.
DEMONSTRATION & IMPLEMENTATION
See your process in context.
A useful demonstration follows a representative order with more than one service, its sample records and the final result-release process.
- Review the manager and technician views.
- Compare independent product procedures.
- Follow QA approval and customer release.
- Discuss your configuration and integration needs.
Before we get started
Labs Management Suite FAQs
Can one order contain different laboratory services?
Yes. Applicable order lines have separate item procedures, so one service can be in testing while another is waiting for sample receipt or review. Each item can have its own template, staff member and deadline.
Can we use our own procedure stages and checklists?
Procedure templates define the stages and internal checklist actions and can be mapped to laboratory products. A configured default can cover otherwise unmapped services. Existing item procedures retain their saved template snapshot.
Do customers see internal technician checklists?
Customers follow the published service stage, sample status and released documents. Assigned staff and authorised supervisors have the internal checklist, assignment and stage-control views.
Does uploading a result make it available immediately?
No. Upload, QA approval and customer release are separate states. A file becomes available to the customer after the authorised release step.
Can staff create jobs for customers?
Yes. The New Lab Job workflow can link a customer, ordered services, sample information, staff assignment and due date to the associated order and item procedure records.
Can we accept EFT and online payments?
Payment options are configured through the WooCommerce setup. The Suite supports a proof-of-payment review path for offline EFT. Gateway selection, merchant onboarding and any gateway charges are agreed for the implementation.
Can it fit an existing WordPress website?
We first review the website, hosting, WooCommerce setup, plugins and required workflow. We then agree whether integration with the existing site or a dedicated installation is the better fit.
What does an implementation cost?
Request a demonstration and requirements discussion. The quote identifies the platform configuration, any custom development, migration, training, hosting and ongoing support included. No fixed licence or subscription price is advertised here.
Developed by GoDirect
Bring your laboratory
Bring your laboratory
workflow together.
Tell us about your services, team and sample process. We’ll help define the right next step.